Shipping Policy

Signature Required Policy:
For all orders placed with us, we require a signature upon delivery. This policy ensures that the package is delivered to the right person and helps prevent theft or loss of the package. If you are unable to be present at the time of delivery, you may leave a signed note for the carrier, authorizing them to leave the package at a secure location. They will take a picture of the note left as a form of proof.
Return Shipment Policy:
If you are not the shipping address location when delivery occurs the package(s) will be rerouted to a pickup depot.  You will have 5 days to pick up or contact them to make arrangements or else the parcel(s) will be returned.  We will not be responsible for additional fees for returned packages.  Once package is returned we may charge you for additional shipping costs or if you prefer a refund then restocking/shipping charges may be taken out of the refund at our discretion.
LTL Freight Policy:
For larger and heavier items, we use LTL (Less Than Truckload) freight shipping to ensure safe delivery. Our LTL freight policy is as follows:
  1. Delivery Appointment: Our carrier will call you in advance to schedule a delivery appointment. Please make sure that you are available at the scheduled time. If you need to reschedule the delivery, please let us know as soon as possible. Call 604-533-3353 ext 2 or email shipping@bigshotsupplies.ca
  2. Delivery Inspection: When the shipment arrives, please inspect it thoroughly before signing the delivery receipt. If there is any damage to the package or its contents, please note it on the delivery receipt before signing. This will help us file a claim with the carrier and ensure that you receive a replacement or refund.
  3. Power Tail Gate Service: If your delivery location does not have a loading dock or forklift, we can arrange for liftgate (PTG) service. This service will lower the shipment to the ground, making it easier for you to unload.
  4. Notification: Our carrier will supply a tracking number for your shipment when it is on its way, and you can track it using the tracking number provided. If you have any questions about your shipment, please contact us, and we will be happy to assist you.
We hope that our shipping policies provide you with the peace of mind you need when placing an order with us. If you have any questions or concerns, please do not hesitate to contact us.
Call 604-533-3353 ext 2 or email shipping@bigshotsupplies.ca

Shipping is calculated at checkout by our carrier at our best rates available. Our shipping team strives to pick, pack, and ship your orders in a timely manner so that you get the products you need, when you need them.

Expedited shipping is available at an additional cost for most items (Excludes Dangerous Goods) contact us at 604-533-3353 ext 2 to make arrangements or email us at shipping@bigshotsupplies.ca.

 

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